IdeoraXM Studio

SUPPORT · 用户支持

How can we help?

我们能帮你什么?

Questions about your ideas, AI tools or Pro purchase? Contact the Ideora team.

Contact support

Include your app version, device model and a short description. Screenshots are optional. Never send API keys, passwords or private project content.

Common questions

Is Ideora Pro a subscription?

No. Ideora Pro is a one-time, non-consumable purchase that unlocks unlimited projects, groups and inspirations. It does not renew automatically. AI providers may charge separately under your own provider account.

How do I restore Pro?

Sign in to the Apple Account used for the purchase, open Settings in Ideora, open the Pro purchase page, then choose Restore Purchases. If it still fails, contact us with the error message. Apple handles payment and refund requests: request help from Apple.

Why isn't voice transcription working?

Check microphone and speech-recognition access in iOS Settings → Privacy & Security. Check the recognition language in Ideora's voice settings. On-device recognition depends on device and language support; otherwise Apple speech recognition may require a network connection.

What does AI receive, and can I decline?

Before an external AI request, Ideora identifies the selected service and explains which text and project context may be sent. You can decline and keep recording, editing and filing ideas. Manage consent at Settings → About → Data & Privacy. Read the AI sharing details.

How do I recover archived projects or manage iCloud?

Open Archive in Ideora to restore an archived project. Archiving is not deletion. Ideora uses your private iCloud account for supported data sync; check your Apple Account, iCloud access and available storage in iOS Settings. Keep a copy of important content before changing sync settings.

Privacy questions or data requests

Use the support contact above for access, correction or deletion requests. Please identify the relevant service without including sensitive content. Our privacy policy explains storage, sharing and your choices.