SUPPORT · 用户支持
How can we help?
我们能帮你什么?
Questions about your ideas, AI tools or Pro purchase? Contact the Ideora team.
使用灵感记录、AI 功能或 Pro 购买时遇到问题?请联系 Ideora 团队。
Contact support
联系支持
Include your app version, device model and a short description. Screenshots are optional. Never send API keys, passwords or private project content.
请说明 App 版本、设备型号和遇到的问题,可附上截图。请勿发送 API 密钥、密码或私人项目内容。
Common questions
常见问题
Is Ideora Pro a subscription?Ideora Pro 是订阅吗?
No. Ideora Pro is a one-time, non-consumable purchase that unlocks unlimited projects, groups and inspirations. It does not renew automatically. AI providers may charge separately under your own provider account.
不是。Ideora Pro 是一次性买断的非消耗型内购,解锁无限项目、分组和灵感,不会自动续费。AI 服务商可能通过你自己的服务账号另行收费。
How do I restore Pro?如何恢复 Pro 购买?
Sign in to the Apple Account used for the purchase, open Settings in Ideora, open the Pro purchase page, then choose Restore Purchases. If it still fails, contact us with the error message. Apple handles payment and refund requests: request help from Apple.
使用购买时的 Apple 账户登录,在 Ideora「设置」打开 Pro 购买页面,点击「恢复购买」。若仍失败,请将错误信息发给我们。付款和退款由 Apple 处理:向 Apple 请求帮助。
Why isn't voice transcription working?语音转写无法使用怎么办?
Check microphone and speech-recognition access in iOS Settings → Privacy & Security. Check the recognition language in Ideora's voice settings. On-device recognition depends on device and language support; otherwise Apple speech recognition may require a network connection.
在系统「设置 → 隐私与安全性」检查麦克风和语音识别权限,并在 Ideora 语音设置中核对识别语言。设备端识别取决于设备和语言支持;其他情况下,Apple 语音识别可能需要联网。
What does AI receive, and can I decline?AI 会收到什么数据?可以拒绝吗?
Before an external AI request, Ideora identifies the selected service and explains which text and project context may be sent. You can decline and keep recording, editing and filing ideas. Manage consent at Settings → About → Data & Privacy. Read the AI sharing details.
向外部 AI 发送请求前,Ideora 会显示所选服务及可能发送的文本、项目上下文。你可以拒绝,并继续记录、编辑和手动归档灵感。授权管理位于「设置 → 关于 → 数据与隐私」。查看AI 数据共享详情。
How do I recover archived projects or manage iCloud?如何恢复归档项目或管理 iCloud?
Open Archive in Ideora to restore an archived project. Archiving is not deletion. Ideora uses your private iCloud account for supported data sync; check your Apple Account, iCloud access and available storage in iOS Settings. Keep a copy of important content before changing sync settings.
在 Ideora「归档」中恢复已归档项目;归档不等于删除。Ideora 使用你的私人 iCloud 账户同步支持的数据,请在系统设置检查 Apple 账户、iCloud 权限和剩余空间。更改同步设置前,请保留重要内容的副本。
Privacy questions or data requests
隐私问题与数据请求
Use the support contact above for access, correction or deletion requests. Please identify the relevant service without including sensitive content. Our privacy policy explains storage, sharing and your choices.
如需访问、更正或删除数据,请通过上方联系方式联系。请说明涉及的服务,无需附上敏感内容。我们的隐私政策介绍数据存储、共享与管理方式。